We ship all our products from Melbourne, Victoria, right to your doorstep anywhere in Australia.

We offer free regular shipping on all orders across Australia. If you need your order sooner, express shipping is available for just $5 extra.

Yes, we offer express shipping options at checkout for an additional $5.00

Regular shipping usually takes 5-7 business days, while express shipping typically arrives within 2-3 business days. We’ll send you a tracking number once your order is on its way.

All our shipping, both regular and express, is managed by Australia Post. We also offer local delivery options for customers in select areas.

Yes, once your order has been shipped, we’ll send you a tracking number so you can keep an eye on your delivery.

At the moment, we’re only shipping within Australia. We hope to expand our reach in the future, so stay tuned!

We accept all major credit cards, Apple Pay and AfterPay for your convenience.

Yes, all our Story Mugs are both dishwasher and microwave safe, making them perfect for everyday use.

Absolutely! When placing your order, you can select your preferred type of tea from the options available.

If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request before your order is shipped.

Once your order has been shipped, we won’t be able to make any changes. So, the sooner you contact us, the better!

If you need to cancel your order, please get in touch with us as soon as possible. We’ll do our best to assist you before your order is shipped. If your order hasn’t been sent out, we may be able to cancel it and issue a refund.

However, once an order has shipped, cancellations are not possible. We recommend contacting us quickly if you wish to make any changes.

We’re happy to discuss custom designs or bulk orders for special occasions or corporate gifts. Please reach out to us for more details.

You can reach us through our contact form below. We’re here to help and will get back to you as soon as possible.